Elevated care for skin that knows what it needs.
Elevated care for skin that knows what it needs.
Elevated care for skin that knows what it needs.
Elevated care for skin that knows what it needs.
Elevated care for skin that knows what it needs.
Elevated care for skin that knows what it needs.
Elevated care for skin that knows what it needs.
Elevated care for skin that knows what it needs.
Elevated care for skin that knows what it needs.
Elevated care for skin that knows what it needs.
Elevated care for skin that knows what it needs.
Elevated care for skin that knows what it needs.
Elevated care for skin that knows what it needs.
Elevated care for skin that knows what it needs.
Elevated care for skin that knows what it needs.
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By CategoryBy Skin Concern
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Shipping policy
Lassie Manna Shipping Policy
Dated : 2nd Mar 2026
Shipping Policy
At Lassie Manna, we strive to ensure your orders are delivered safely and efficiently.
📦 Order Processing
Orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
🚚 Delivery Timeline
Ready Stock Items
• Estimated delivery: 3–5 working days within Singapore.
Pre-Order Items
• Estimated delivery: up to 8 weeks (approximately 2 months).
• Timelines may vary depending on production and shipment schedules.
• Orders containing both ready stock and pre-order items will be shipped when all items are available unless otherwise arranged.
📍 Delivery Coverage
We currently ship within Singapore. For overseas delivery enquiries, please contact us before placing your order.
🔍 Order Tracking
Once your order has been dispatched, delivery status and tracking updates will be available through your account on our website.
⚠️ Delivery Notes
• Delivery timelines are estimates and may be affected by peak periods, courier delays, or unforeseen circumstances.
• Please ensure your shipping details are accurate to avoid delays.
• Lassie Manna is not responsible for delays resulting from incorrect addresses or unsuccessful delivery attempts.
Lost Parcels & Delivery Issues
If your parcel is marked as delivered but has not been received:
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Please check with household members, neighbours, or building management.
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Verify delivery status via your account tracking.
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Contact us within 7 days of the delivery update if the parcel remains missing.
We will assist in lodging an investigation with the courier. Replacement or refund will be considered after confirmation from the courier that the parcel is lost.
Lassie Manna is not responsible for parcels lost due to incorrect shipping details provided by customers.
Damaged, Incorrect, or Missing Items
Please inspect your order upon receipt.
If you receive:
• damaged items
• missing items
• incorrect products
Kindly contact us within 48 hours with:
✔ Order number
✔ Clear photos of the items and packaging
We will arrange an appropriate resolution after verification.
About Lassie Manna
LASSIE MANNA® was established in Shanghai, China in 2016 by Tmall leading influencer JOANNE XIE.
JOANNE XIE, the founder of the brand, is also the shareholder and management of four cosmetic and skincare factories in China. LASSIE MANNA® has end to end management of its supply chain in the areas of skincare, medical beauty, health products, and beauty instruments. The group has over 400 SKUs, the products are well-known across Asia for their effectiveness, comfort, and safety
LASSIE MANNA® was established in Shanghai, China in 2016 by Tmall leading influencer JOANNE XIE.
JOANNE XIE, the founder of the brand, is also the shareholder and management of four cosmetic and skincare factories in China. LASSIE MANNA® has end to end management of its supply chain in the areas of skincare, medical beauty, health products, and beauty instruments. The group has over 400 SKUs, the products are well-known across Asia for their effectiveness, comfort, and safety
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